Help & Questions

Have a question about your order? We're here to help.

Email us at: haisum@venujewelry.com

Please include your order number if your question is about an existing order.

Common Questions

How long does shipping take? Orders are processed as quickly as possible. Delivery times may vary depending on your location.

Does Selene glow in the dark? Yes. Selene charges in sunlight or bright indoor light and reveals a soft glow after dark.

Can I shower or swim with it? We recommend removing your necklace before showering, swimming, or exposing it to harsh chemicals to help preserve the finish.

How do I track my order? Once your order ships, you'll receive tracking information by email.

What if my item arrives damaged? Email us within 30 days of delivery with your order number and a photo of the issue so we can help.