Return Policy

We want you to feel confident shopping with VENU.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery so we can help make it right.

To start a return or issue request, email us at: haisum@venujewelry.com

Please include:

• Your order number
• Your full name
• A photo of the item if it arrived damaged or incorrect

Items must be unused and in their original condition.

Please note: customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Once your return is approved and received, we will process your refund to the original payment method.